Why use a hardware wallet?
Hardware wallets like Ledger store private keys offline, away from internet-exposed devices. They sign transactions on-device, so even if your computer or phone is compromised, the attacker cannot extract your keys or sign transactions without physical access. Ledger devices are designed to be simple to use while offering strong cryptographic protections — Ledger.com/start is your entry point to the official apps and setup process.
1. Download Ledger Live (official)
Go to Ledger.com/start to download Ledger Live for your desktop or mobile device. Ledger Live is the official application used to initialize devices, manage accounts, install app plugins, and execute transactions. Avoid third‑party downloads and mirrors. After downloading, confirm you are on the correct site and, where available, verify checksums or digital signatures to ensure integrity.
2. Unboxing & authenticity
When your Ledger arrives, inspect packaging for tamper-evidence. Ledger packaging includes clear anti-tamper features — compare with official images on Ledger.com if unsure. Verify included accessories, the device model, and any serial numbers. If you detect damage or signs of tampering, stop and contact Ledger support rather than powering up the device.
3. Initialize the device
Open Ledger Live and follow the in-app instructions to set up your device. You will choose to create a new device or restore an existing one from a recovery phrase. If creating new, the device will generate a 24-word recovery phrase during setup. Ledger Live will walk you through firmware checks and may prompt for updates — only install firmware through Ledger Live to avoid tampered installers.
4. Recovery phrase handling
Your 24-word recovery phrase is the master backup of your wallet. Write it down exactly as shown by the device — order matters. Use the supplied recovery sheet or, better, a durable metal backup to protect against fire and water. Never store the phrase digitally, in the cloud, or take photos. If you wish to split backups, plan the scheme and legal access carefully so you can recover funds when needed.
5. PIN and security options
Set a PIN during setup to prevent unauthorized local use. You can also enable a passphrase — an advanced feature that creates hidden wallets tied to an additional secret. Passphrases significantly increase security but also add complexity; losing a passphrase means permanent loss of access to funds protected by it. Treat passphrases with the same care as recovery phrases.
6. Using Ledger Live: receive and send
To receive funds, copy the receiving address from Ledger Live and confirm it matches the address displayed on your device screen. For sending, create a transaction in Ledger Live and verify destination and amount on the device before approving. This on-device verification step prevents malware on your computer from tampering with transaction details.
7. Firmware and updates
Ledger periodically releases firmware updates to improve security and compatibility. Install updates only via Ledger Live — the device requires you to physically confirm firmware installation. If an update seems unexpected, check official channels before proceeding. Keep both Ledger Live and your operating system up to date to minimize attack vectors.
8. Best practices & hygiene
Use dedicated, trusted devices for high-value transactions where possible. Avoid entering recovery phrases on internet-connected devices. Use official support channels and double-check URLs. Periodically test your recovery by restoring to a spare device with a small amount of funds before relying on the backup fully. Enable two-factor authentication for associated accounts, and segregate funds between everyday wallets and long-term cold storage.
9. Troubleshooting tips
If your Ledger is not detected, check cables and ports first, then restart Ledger Live. On mobile, confirm cable compatibility and app permissions. If firmware or communication errors occur, consult the official support knowledge base. Never reveal your recovery phrase or PIN to anyone; support will never ask for them. For hardware faults, follow official RMA procedures if the device is under warranty.
10. Helpful links
Following these steps will help ensure a secure, reliable start with your Ledger hardware wallet. Take your time during setup, secure your recovery phrase, and verify all transactions on-device — these small habits protect your funds in the long run.